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Frequently Asked Questions?

How long will repair take?

We offer two levels of service, emergency 24hr or 2-3 working day repair. If you opt for the emergency service and it is delayed past 24hrs then your service will be downgraded to the standard service cost. Please see our prices list.

Do you have a repair shop?

Yes, we do have workshop in south Dublin equipped with advance facilities to diagnose and repair Computers and phones.

Can repairs be carried out on-site at my home or business?

That depends on the problem, please contact us with a brief description and you will be notified if it is possible. Our charge is €50 per-hour on-site. To reduce costs we would suggest opting for the collect-and-repair service, as this is a fixed fee service.

Is your service no-fix no-fee?

Yes, on the rare occasion we cannot repair your equipment, then it will be returned to you free of charge. Please see our full terms and conditions.

I’m worried! I have a virus that says I have been doing something criminal!?

Relax… These messages are nasty scams that have affected THOUSANDS of INTERNET users. We can remove these types of virus / malware, more importantly you should NOT PAY ANY MONEY to remove these types of messages. The operators are extortionists who will more than likely not stop at just one payment request. We can help, our service is confidential and fast. Just contact us.

How is payment accepted?

We can accept payment by credit/debit card – Visa / Master Card / Maestro / America Express via PayPal (before delivery), or we can accept cash on delivery. We do not deliver equipment without agreement on payment. Please see our full terms and conditions here.

Can you optimize and remove viruses on-site?

No, we thoroughly remove all infections and optimize for speed and efficiency. This process normally takes 5-6 hours and wouldn’t be economically viable to carry out on-site. You should be vary of providers that claim to remove viruses within a short space of time. First appearances may seem to indicate the computer is virus-free but in long run these infections shows up again if not removed thoroughly.

Are you insured to collect and repair or work on-site at my home or business?

Yes, we are fully insured to collect and repair, and work on-site in homes and businesses.

Do you sell parts? (Such as a charger, keyboard, etc.)?

Yes we do stock all the basic peripherals for PC’s and Laptops including Chargers for all the leading laptop manufactures. If we haven’t answered your question, then please contact us and we’ll be glad to help.

Will Repair Void Manufacturer’s Warranty?

Yes repairing your device which is still under Manufacturer’s warranty will void the limited warranty provided by manufacturer.

Can you quote price on repairs beforehand?

In most cases yes but some problems have multiple causes and are hard to quote without proper diagnostics.

Can you replace the standard OEM parts in my device like battery, Screen, Chargers and Keyboards?

Yes we can Supply and Fit most of the OEM Parts from different manufacturers for your device.

Can u Transfer my data from old to new laptop or PC?

Yes we can transfer all of your data from old laptop or PC to the new one and help you setup the new computer with password, network, Printer, mail and security settings.

Can u upgrade the RAM (memory) or HDD (hard Drive) in my Laptop or PC?

Yes we can upgrade RAM or HDD in your laptop or PC to Higher spec or Capacity.

Can you Repair Logic board or Motherboard in my Device?

Yes we can repair motherboards most of time in workshop. Only in few cases if we can’t repair motherboard we can organize the new replacement OEM part for your device direct from manufacturer.

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